We deliver items in the form of in-person pickup and signature. Someone at the recipient’s address must sign for the delivery.
Please kindly note that we cannot compensate for any loss of your package if customers have chosen a delivery method other than the above (e.g. Unattended Delivery) by themselves.
Number of days from order to shipment
We will dispatch the package within 2-4 business days (except weekends and public holidays) after your purchase. If we are experiencing a high volume of orders, shipments may be delayed by a few days. After shipment, we will provide you with the tracking number by email.
Expected shipping times
Your package will be delivered in 1-4 days after dispatch from our warehouse in Japan.
Your package will be delivered in 4-10 days after dispatch from our warehouse in Japan. The below delivery times are our estimates of delivery lead time to major cities in each region. We typically dispatch packages within 2-4 business days (excluding weekends and public holidays) of receiving your order. We ship by air and all packages can be tracked.
- Asia: 4-5 business days
- North America: 4-5 business days
- Europe: 4-5 business days
- Oceania: 4-5 business days
- The delivery date cannot be specified.
- The delivery times do not include packing times.
- When we are having high volume orders, shipments may be delayed by a few days.
- The delivery times may vary depending on the service status of shipping companies, delays in customs clearance procedures, etc.
Domestic orders Shipping cost is JPY1,210.
International orders Shipping cost varies depending on the delivery area and the weight and size of items. You can find the shipping cost by entering your shipping information on the checkout page.