Delivery Method
- We deliver items in the form of in-person pickup and signature. Someone at the recipient’s address must sign for the delivery.
NOTE: We cannot compensate for any loss of your package if customers have chosen a delivery method other than the above (e.g. Unattended Delivery) by themselves. - For deliveries to the United States
- Prices designated for the U.S. market will apply. Free shipping is offered on orders of $200 or more. Please be advised that customers are responsible for any customs duties or import taxes incurred.
Number of days required from order to shipment
- Domestic delivery
- We will dispatch the package within 2-4 business days (except weekends and public holidays) after your purchase. If we are experiencing a high volume of orders, shipments may be delayed by a few days. After shipment, we will provide you with the tracking number by email.
- International delivery
- We will dispatch the package within 2-4 business days (except weekends and public holidays) after your purchase. If we are experiencing a high volume of orders, shipments may be delayed by a few days. The shipping method we offer is air mail only. After shipment, we will provide you with the tracking number by email.
Expected shipping times
- Domestic delivery
- Your package will be delivered in 1-4 days after dispatch from our warehouse in Japan.
- International delivery
- Your package will be delivered in 4-10 days after dispatch from our warehouse in Japan. The below delivery times are our estimates of delivery lead time to major cities in each region.
Asia: 4-5 business days
North America: 4-5 business days
Europe: 4-5 business days
Oceania: 4-5 business days
NOTE: We are unable to compensate for delays during international transportation.
Shipping cost
- Domestic delivery
- Shipping cost is JPY1,210.
- Delivery to the US
- Shipping cost varies depending on the delivery area and the weight and size of items. You can find the shipping cost by entering your shipping information on the checkout page.
Free shipping for orders over $200 - Delivery to Other Countries
- Shipping cost varies depending on the delivery area and the weight and size of items. You can find the shipping cost by entering your shipping information on the checkout page.
Customs fees
- Delivery to the USA or EU
- Covered by KAMA-ASA
- Delivery to Other Countries
- Paid by the customer. Please be aware that we cannot guarantee customs clearance or any additional fees imposed by customs.
- Precautions
- Any charges, such as VAT and other duties, that may arise after the package arrives in the destination country must be paid by the recipient. We are not liable for any fees, including customs clearance, incurred after reaching the destination country. We are also not responsible for customs decisions. For customs clearance information including potential costs after the package arrives in the destination country, please contact your local authorities directly.