Delivery Method
- Domestic delivery
- We deliver items in the form of in-person pickup and signature. Someone at the recipient’s address must sign for the delivery.
NOTE: We cannot compensate for any loss of your package if customers have chosen a delivery method other than the above (e.g. Unattended Delivery) by themselves. - Delivery to countries outside the EU
- We will ship your order within 2-4 business days (excluding weekends and holidays) after receiving it.
If orders are particularly high, shipping may be delayed by a few days.
Orders will be shipped via air mail, and you can track your package using the tracking information provided in the shipping confirmation email. - Delivery to EU countries
- Orders for EU countries are accepted through our online shop for EU countries. Please note that this online shop does not ship to EU countries. Please use the online shop for EU countries here.
Number of days required from order to shipment
- Domestic delivery
- We will dispatch the package within 2-4 business days (except weekends and public holidays) after your purchase. If we are experiencing a high volume of orders, shipments may be delayed by a few days. After shipment, we will provide you with the tracking number by email.
- Delivery to countries outside the EU
- We will dispatch the package within 2-4 business days (except weekends and public holidays) after your purchase. If we are experiencing a high volume of orders, shipments may be delayed by a few days. The shipping method we offer is air mail only. After shipment, we will provide you with the tracking number by email.
Expected shipping times
- Domestic delivery
- Your package will be delivered in 1-4 days after dispatch from our warehouse in Japan.
- International delivery
- Your package will be delivered in 4-10 days after dispatch from our warehouse in Japan. The below delivery times are our estimates of delivery lead time to major cities in each region.
Asia: 4-5 business days
North America: 4-5 business days
Oceania: 4-5 business days
NOTE: We are unable to compensate for delays during international transportation.
Shipping cost
- Domestic delivery
- Shipping cost is JPY1,210.
- Delivery to the US
- Shipping cost varies depending on the delivery area and the weight and size of items. You can find the shipping cost by entering your shipping information on the checkout page.
Free shipping for orders over $200 - Delivery to Other Countries
- Shipping cost varies depending on the delivery area and the weight and size of items. You can find the shipping cost by entering your shipping information on the checkout page.
Please use the online shop for EU countries here.
Customs fees
- Delivery to the USA
- Covered by KAMA-ASA
- Delivery to Other Countries
- Paid by the customer. Please be aware that we cannot guarantee customs clearance or any additional fees imposed by customs.
- Precautions
- Any charges, such as VAT and other duties, that may arise after the package arrives in the destination country must be paid by the recipient. We are not liable for any fees, including customs clearance, incurred after reaching the destination country. We are also not responsible for customs decisions. For customs clearance information including potential costs after the package arrives in the destination country, please contact your local authorities directly.
Please use the online shop for EU countries here.
About Issues Related to International Shipping
- Important Notes and Examples of Shipping Issue Coverage
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- If your shipment is held at customs, you may be required to submit additional documents to the carrier.
Depending on the product and destination country, you may be asked to submit additional documents to customs. If this happens, please respond promptly. Failure to do so may result in the shipment being returned. - If there are errors or omissions in the registered shipping address, the order may be returned to us.
- If delivery attempts fail due to repeated absence and the carrier’s holding period expires, the order may be returned.
- If you change the delivery method to unattended delivery at your own discretion and the package is lost or stolen, it will not be covered.
- For details regarding customs procedures, duties, and related fees, please contact the local customs authority directly.
- Refunds cannot be issued if the payment of customs duties is refused.
- If your shipment is held at customs, you may be required to submit additional documents to the carrier.
| Issue | Cause | Our Coverage (Examples) | Customer Responsibility |
| Returned due to customs hold | Required documents not submitted (our responsibility) | Refund or reshipment | None |
| Returned due to customs hold | Required documents not submitted (customer responsibility) | None | Outbound and return shipping fees, and customs duties |
| Returned due to customs hold | Import restrictions due to product characteristics | Refund | None |
| Delay or return | Incorrect or incomplete shipping address | None | Shipping, return, reshipping fees, and customs duties |
| Delay or return | Recipient unavailable | None | Shipping, return, reshipping fees, and customs duties |
| Delay or return | Change to unattended delivery requested by customer | None | Product cost and shipping fees, and customs duties |
| Misdelivery, damage, or loss | Carrier-related issue | None | None *Only applicable if carrier liability is officially confirmed |